Bits & Chips Computer Services
Rating: (38)
So, I first contacted a highly advertised, national computer repair “Squad”. That business first gave me remote “help” (from employees outside the USA)—and eventually scheduled me an appointment at one of the company’s physical locations in the US, for in-person support. Their remote “help” had only made things worse—and, then, without even starting my computer, their in-person staff told me the problem couldn't be solved and I should get a new laptop. I was not happy when I left that store. As I drove home, I calmed down and decided to try to find and try out one more repair place before giving up. I requested help on Thumbtack and David, at Bits & Chips”, responded within the hour. He looked into my laptop remotely and said my problem was caused by a well known, solvable issue. He assured me that he was absolutely certain my laptop could be fixed – and gave a quote that was so low that it would have been crazy not to give his repair a try. As it turned out, David worked on my laptop (remotely), on and off, for days. That work included but not limited to removing and reinstalling one corrupted file after another. I watched on my screen as he gradually undid the harm caused by Microsoft and the previous “repairs”. Each night, when Microsoft assaulted my computer, we tested the outcome of that day’s work. Yes, it took days to resolve all the corruption issues--but each day he assured me that these could and would be resolved—and that he would stick to his initial, very low price. I felt he deserved more than he was charging me and I even offered to buy him a gift-but he insisted that wasn’t necessary. It’s been several days now since the cycling has ended. My laptop once again has a decent amount of memory and I am typing this review on that laptop—all thanks to David and “Bits & Chips”. What can I add? Nothing but kudos to David and his business.
GeneWorks
Rating: (18)
Absolutely the best choice I could have made to fix my computer. I was at the point of purchasing a new product (and I’m sure the retail industry would have gladly supported that choice) but decided to try Thumbtack. Gene went above and beyond as he patiently walked me through the steps to not only fix my immediate issue, but to get to the root of how it came to be. I can’t wait to recommend him to all my friends and associates!
Mac IT Group
Rating: (10)
Joe worked on my Mac computer which I needed upgrading. Due to the age of the computer he was not able to upgrade it. However, he was able to troubleshoot the issues
Computer Center

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